Usage and limits
What your organization may use each month, where to see what has been used, and what happens when a limit is reached.
What is limited
Your plan with HumanEQ sets how much your organization may use. There are no credits to buy: HumanEQ sets each limit for you, and everything in the platform is included. A blank limit means no limit.
| Limit | Counted | When it is used up |
|---|---|---|
| AI interviews | Created this month | Candidates who reach the AI interview wait, flagged, and you are told |
| Screening-call minutes | This month, rounded up per call | Screening campaigns pause; a call already in progress always finishes |
| Online tests | Sent this month (walk-in tests included) | New tests are not sent; the candidate waits, flagged |
| Resume screenings | Resumes read by AI this month | New resumes wait unscored, flagged |
| Panel interview hours | Hours booked in the platform's video room this month | A new video room isn't created; you can still use another video tool or meet in person |
| Walk-in days | Created this month | A new walk-in day can't be added |
| Scanned knowledge pages | Scanned pages read by AI this month | A scanned PDF can't be added; text-based PDFs and Word files still can |
| Question-paper imports | Papers uploaded this month | A new paper can't be imported |
| AI set-up | Pipelines, tests and interview questions written or changed with AI this month | Those AI tools wait; you can still build and edit everything by hand |
| Open roles, hiring drives, biodata forms | How many exist right now | A new one can't be opened or added until one is closed or archived |
| Storage | Files kept right now | New call recordings are not kept |
Monthly limits reset on the 1st of each month in your organization's time zone.
On a plan (a pilot, for example) the amounts are counted once for the whole plan, from its start date to its end date, and don't reset on the 1st. When the plan ends, AI interviews, screening calls, online tests, resume screening, video panels and AI set-up pause until HumanEQ extends it; everything else keeps working. The sidebar shows your plan and the days left.
A plan can also set how things run: the longest AI interview and screening call, how many run at the same time, how many harder follow-up questions an AI interview may add, and how many follow-ups the calling agent may ask on one question. Templates, settings and campaigns can't go above these: options above them show as not in your plan.
See what you've used
Each limit shows what is used, what is left and a bar that turns amber at 80% and red when it is used up. You are also told when a limit is 80% used and when it is all used. The same view is under Settings → Usage limits, and the Plan usage card can be added to your overview.
When a limit is reached
Only that one thing stops, and your team gets a notification. Candidates are never dropped: they wait, flagged, and continue as soon as the month resets or HumanEQ raises the limit.
Change a limit
Ask HumanEQ under Help & support. A raised limit applies straight away.
Write to us, or use Report a problem inside the app. We usually reply within a working day.