Data and privacy

• Candidates tick a consent box on the application form.
• Every screening call starts by saying it is an automated, recorded AI call and asking to continue.
• Before a video interview is recorded, both the candidate and the interviewers agree to the consent text.

Open the person under Candidates and use Erase personal data (type ERASE to confirm). It withdraws every application, cancels bookings and queued calls, replaces their name, contact details, answers, resume, notes and call transcripts and recordings, deletes video interview recordings, transcripts, chat and whiteboard, marks them do-not-call and do-not-email, and sends them a confirmation.

• Phone numbers are masked; revealing one is logged.
• Do-not-call and do-not-email preferences are checked before every call and email.
• Topics such as age, religion, caste, family or health are removed from call results and never scored, and remarks about them are ignored.
• The AI never rejects anyone on its own.
• Exit feedback is anonymous.
• Every action is recorded in the Activity log. If HumanEQ support ever opens your account to help, it is time-limited, shown with a banner and recorded in the log.

Under Settings → Data & privacy → Export all data, Download export downloads one file with your roles, candidates, applications, calls, interviews, slots, emails and the event log. It needs the Export everything permission.

The owner can Delete organization in the danger zone: type the organization's name, press Delete organization, then confirm with Suspend organization. This suspends the organization at once and schedules its deletion: everyone is signed out, the public link, calls, interviews and emails stop, and records are kept for the retention period (so the HumanEQ team can restore it on request), then removed.